We manage all Returns and Exchanges according to your store’s policies and guidelines. Policies could be configured for different product commodities, time since purchase, etc.
The customer submits a Return Request Form. According the retailers return policy workflow it could be approved automatically or it could require manual approval. If approved, we coordinate the pick-up, return and credit / exchange just as if it were a domestic order. If a customer refuses or abandons their order, we will also coordinate the return of the merchandise at no risk to the retailer!
If you have any additional inquiries, please contact us.